BMC Current openings

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Company Name: BMC

Job Designation:Assoc Customer Service Specialist - India

Experience:1+years

Job Description:
Coordinates, diagnoses and troubleshoots incoming employee calls.  Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.  Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.  Provides case status updates to management and end-users.  Supports and maintains effective relationships with users.  Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

Education:Bachelors Degree

Functional area:   
Information Services & Technology

Location: IND Pune

About us:
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2010, BMC revenue was approximately $1.96 billion.

BMC and Cisco partner to deliver Cisco's new Unified Computing System, allowing automation of provisioning and re-configuring in both virtual and physical resources through one console
Comprehensive BMC Software Developer Connection and MarketZone program, consisting of more than 8,000 customers and commercial- software developers, facilitates third-party development of products integrated with BMC Software products
Business Service Management (BSM) Foundation Partnerships with EMC for Storage, Symantec for Security and Accenture for Systems Integration
Additional Global Alliance Partnerships with industry leaders such as Cap Gemini Ernst & Young, Dell, Deloitte, IBM, Intel, Microsoft, Oracle, SAP, Siebel Systems and Sun Microsystems
BMC Software solutions integrated with and resold by numerous BSM partners including system integrators, as well as database, application and hardware vendors


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